Free clinic training for businesses
Service Design for Innovation - Customer-driven methods for development work
Service Design for Innovation is a practical coaching package that provides entrepreneurs, SMEs and development workers in Lapland with clear tools for customer-oriented development. You will learn how to identify your customers' real needs, test ideas quickly and bring the best methods of service design into your company's everyday life.
The joint three-hour training includes:
Introduction to service design (30 min)
Customer insight as a basis for innovation (45 min)
Ideation and conceptualisation (90 min)
Service design in the daily life of the company (15 min)
+ In addition, a company-specific sparring session (90 min) is available, focusing on your company's situation.
Why would you participate?
Get a clearer picture of your customers' needs
You develop customer-driven innovation thinking
You'll pick up tips for designing quick trials and customer testing
You make a concrete plan to start developing your services
Read more about the content and the timetable of the training here: service design for innovation (pdf.)
Register for training: webropol
Last date for registration 26.5.2025
The trainings are part of the Strategic Growth in Change project. The project, funded by the European Social Fund plus and implemented by the ELY Centre of Lapland, will run from 1.12.2023 to 30.11.2026. The project is 100% ESF+ funded and has a total budget of €1,147,437.
The key objective of the Strategic Growth in Change project is to strengthen the skills of the management and staff of SMEs in Lapland. As part of the project's services, we will organise three clinics in April-June 2025, consisting of joint events for companies and one-to-one sparring sessions.
You can register for one or all of the training sessions if you wish. Places for one-to-one sparring sessions are limited to around ten companies. More companies can participate in joint sessions. If there are more registrations than places, the ELY Centre of Lapland will make a selection and inform the registrants.
The service is completely free of charge, but the value of the service counts as de minimis aid to the company. For more information on de minimis aid: https: //tem.fi/vahamerkityksinen-tuki-eli-de-minimis-tuki
